Customer Support

If you encounter any issues or have questions related to our ARTC APIs, our dedicated service desk support staff is here to help.

How to Reach Us

For any support inquiries, please email our service desk at:

Email: servicedesk@artc.com.au, with subject "ARTC Developer Portal and API Support".

Our team is committed to providing prompt and effective assistance to ensure your experience with our APIs is smooth and successful.

What to Include in Your Email

To help us assist you more efficiently, please include the following information in your email:

1. Description of the Issue: Provide a detailed explanation of the problem you are experiencing.

2. API Endpoint: Specify the API endpoint you are having trouble with.

3. Error Messages: Include any error messages you have received.

4. Steps to Reproduce: Outline the steps you took that led to the issue.

5. Contact Information: Provide your contact details in case we need to reach out for further information.

Support Hours

This platform is supported from Monday to Friday, 8.30 AM to 5 PM (ACST). We aim to respond to all inquiries within 24 hours during business days and attempt to provide best effort to resolve queries as quickly as possible.

Thank you for using our Developer Portal. We are here to support you every step of the way.